Returns Policy

Order Cancellation
We are happy to cancel your order for a full refund. Please contact us as soon as possible via info@encoreretail.co.uk or telephone +44 (0)151 932 0869 clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched. If your order has already been dispatched you will need to return your order to us following our Returns Policy below. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances.

 

Returning Items for a Refund
If you are not completely satisfied with your online purchase, we will happy issue you a full refund for your order. You have 10 working days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the returns tag remains attached. If this is adhered to, we will issue a refund for your item(s) upon receipt. Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances . Please note Encore is unable to subsidize the costs of returning domestic or international orders.

 

Returning Faulty Items
If you are not completely satisfied with your online purchase, we will happy issue you a full refund for your order. You have 10 working days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the returns tag remains attached. If this is adhered to, we will issue a refund for your item(s) upon receipt. Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons; these include underwear, swimwear, fragrances. Please note Encore is unable to subsidize the costs of returning domestic or international orders.